Some reviews have revealed that persons looking for a top help desk software usually narrow down their choices to Salesforce help desk software (Essentials), Freshdesk and Zendesk. This is because they are among the most popular and reliable Help Desk Solutions used by both startups business and top brands companies as well as institutions.

Although the above help desk software solutions have their similarities, they are different and unique in many ways.

Salesforce Inc is an American cloud-based software company that is headquartered in San Francisco, California. The company has a revenue of 13.28 billion USD as at 2019.

Salesforce is rated as the #1 customer support solution that Provide smarter, faster help desk softwares for customer service management.

This article is designed to give you a complete guides of the customer service software provided by Salesforce. Just read on to discover all you need to know.

See Also: Best Help Desk Softwares for big & small business | 2019 Review free-paid

What is Help Desk Software?

Help desk software is a suite of  Customer Service, Relationship and ,Management  Programs that help your customer support desk quickly receive, process and respond to customers queries across a variety of needs and options. These options include phone, email, live chat, and social media.

Lastly, Help desk software lets you centralize all customer information & communications so that your support team can provide even and timely support for customers. So, to make it simpler, Help desk software is a series software programs used to give support for customer of any business, company or institution.

Who Needs Help Desk Software?

The back bone of every successfully business, institutions and companies in this modern times is hinged on quality customer support. Therefore, any endeavor that requires the patronage of men in whatsoever capacity needs help desk software.

Furthermore, help desk software can be configured for use in almost any work of life, industry or business. So even if you are into product sales, consulting, or customer service agency etc, you need help desk softwares.

In short, any company with a large customer base and traffic, needs an internal help desk solutions. Help desk software is for any company that wants to improve their customer support performance and productivity.

See Also. Top 5 Best Zendesk Alternatives open source – Customer service software

Brief Review on Salesforce Help Desk Software | Salesforce.com

Salesforce help desk software provides all-in-one customer service solution that keeps customers and ever coming. The software brings customer inquiries from web, phone, chat, social, and email all funnel into one simple agent interface.

Furthermore, the software comes with a branded self-serve website so your customers can find their own answers, thus, giving enough time for complex and urgent cases.

Lastly, Salesforce is trusted by companies of any size, in every industry, including Telsu, Aldo, Sun Life Financial and Vidyard. etc.

Benefits of Salesforce Help Desk Software:

  • Salesforce Help Desk helps customers find answers themselves with a self-service portal: The Salesforce Customer Service Software has a tool to Connect customers information, knowledge articles, and step-by-step instructions.
  • The Software by Salesforce provide one-on-one agent assistance by embedding chat support options to quickly resolve customer queries.
  • The Salesforce Crm Software is an Omni-channel program that keeps agent ready to support customers on any channel. eg. Live chat, Social media, Online support, Phone calls etc.
    Reach your customers on the channels they use most, including mobile messaging, web chat, and social media. Supercharge the customer experience with AI-powered chat-bots that are native to our platform.
  • The it helps your your agents to resolve customers queries faster. With the use of Salesforce powerful suite and productivity tools, Your customer service agents will have a complete, shared view of every customer and interaction.
  • Lastly, The Salesforce software is built with an Artificial Intelligence Integration that offers predictions and recommendations to customers queries. etc. Thus, this keeps your customer service agent more productive.

See Also: Top 5 Best Zendesk Alternatives open source – Customer service software

What are the types of Salesforce Customer Service Programs

The Salesforce softwares are designed in two editions with features that serves small business teams or large enterprise support centers. All comes with customization and integration panel that helps the software fit into the service and product you offer. Below are the two types of the Customer service software by Salesforce.

  • Salesforce Essential
  • Salesforce Service Cloud

The Salesforce Essential

Salesforce Essentials is one of the best helpdesk softwares and tool for small business. The software lets you start your CRM instantly with easy setup, sell smarter and faster. Hence, providing a standout support to your customers.

Lastly, the software has Free, Demo and Paid version of program. See details below:

The Salesforce Service Cloud

The Salesforce Service Cloud on the other hand is built and designed for larger business or enterprise. It is actually refereed to as the number customer service App.

  • To Start the Free trails plan with Salesforce Service Cloud, kindly Click Here
  • To see the  Full Pricing Plans of the Salesforce Service Cloud, kindly Click Here

Related Post: Salesforce Developer Login | Salesforce Sign Up – salesforce.com

Why Choose Salesforce

In this phase, you will discover the 5 benefits that make Salesforce the best value in CRM, year after year. Thus, below are some of the good reviews that makes Salesforce unique and selling.

  • Artificial intelligence: The software is one of the first to build in advanced AI into their help desk CRM tool. It also comes with auto suggestions and recommendations to customers.
  • Analytic Tool: Give every employee data-driven insights to help analyse the queries and problems of customers
  • First Mobile CRM: The softwares has a way of integrating your CRM into your phone as an agent. In this way, you can run your whole business from your phone.
  • High speed Performance. Do you know that IDC has ranked Salesforce have been ranked #1 for four years
  • Community Forum Platform: Lastly, the customer service software of Salesforce comes with a community forum where customers shares their questions and gets answers immediately.

See Also: Top 5 Best Zendesk Alternatives open source – Customer service software

Thanks for reading this article today. Hope it was helpful? However, in case you have questions and contributions to make, please use the comment box below.

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